Buzz Privacy Policy

We at Buzz are committed to protecting your personal data and respecting your privacy whenever you use our services. This Buzz Privacy Policy explains how we collect, use, store and protect your information when you visit Buzz Casino.com, use the Buzz app, or interact with any of our related brands, including Buzz Bingo, Bada Bingo, The Slots Room at Buzz Bingo and Buzz Presents. By registering with us, completing a buzz login, or using buzz bingo login credentials to access our platform, you agree to the practices described below.

Buzz Casino is operated by Buzz Bingo Digital Limited, licensed and regulated in Great Britain by the Gambling Commission under account number 57594, and further licensed by the Gibraltar Gambling Commissioner under RGL No. 154. Our retail clubs are operated by Buzz Group Limited, licensed by the Gambling Commission under account number 2355. We are a registered IBAS operator, and we take our data protection obligations seriously across all our brands and services.

Information We Collect

When you sign up for buzz bingo online or create an account for buzz casino login purposes, we collect several categories of information to provide our services safely and legally.

• We collect registration details, including your name, date of birth, address, email address and phone number, to verify your identity and confirm you meet our UK residency and age requirements.
• We gather financial information, such as payment card details, PayPal account information, or Open Banking data, when you make deposits or request withdrawals.
• We track your gaming activity, including the games you play, your stakes, deposits, withdrawals, and any bonus codes or buzz promo code entries you use, such as a buzz casino bonus code applied to your account.
• We record your communications with our customer support team, whether through live chat, email, or our contact form, so we can resolve your queries effectively.
• We collect technical data, including your IP address, device type, browser information and location data, particularly to confirm you are accessing our services from within the United Kingdom.
• We use cookies and similar technologies to remember your preferences, keep you logged in, and improve your experience across the buzz app and website.

How We Use Your Information

We use the information we collect for a number of important purposes connected to running Buzz Casino responsibly and lawfully.

• We use your data to verify your identity, prevent fraud, and comply with anti-money laundering regulations required under our Gambling Commission licence.
• We process your details to manage your account, including processing deposits, handling withdrawal requests, and administering any buzz bingo welcome offer or slots welcome offer you qualify for.
• We use your gaming history to apply responsible gambling tools, monitor for signs of harm, and enforce deposit limits or self-exclusion requests where necessary.
• We send you marketing communications, including buzz bingo free spins offers, buzz bingo daily spin promotions, and other buzz bingo offers, where you have opted in to receive them.
• We analyse aggregated data to improve our games, our website performance, and the overall experience across buzz slots and other game categories.
• We may use your information to detect and prevent duplicate accounts, particularly given that a player can only claim one welcome offer, whether that is the buzz bingo sign up offer or the Buzz Slots Welcome Offer.

Legal Basis for Processing

We process your personal data under several legal bases recognised by UK data protection law. We rely on the performance of our contract with you to manage your account and process transactions. We rely on our legal obligations as a licensed gambling operator to carry out identity verification and anti-fraud checks. Where you consent, we use your data for marketing purposes, such as sending you a buzz bingo promo code or notifying you of new buzz bingo free spins no deposit promotions. We also rely on our legitimate interests to improve our services, maintain security, and prevent misuse of our platform.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in limited circumstances.

• We share data with payment processors, including providers supporting debit card payments, Apple Pay, Google Pay, PayPal, Open Banking and paysafecard, to process your transactions securely.
• We share information with regulatory bodies, including the Gambling Commission and the Gibraltar Gambling Commissioner, where required by law.
• We work with identity verification providers to confirm your age and residency before you can access buzz casino or claim any welcome bonus.
• We may share data with fraud prevention agencies and law enforcement where necessary to protect our business and our customers.
• We use third-party service providers for functions such as customer support, marketing communications, and technical infrastructure, all of whom are contractually bound to protect your data.

Cookies and Tracking Technologies

We use cookies on Buzz Casino.com and within the buzz app to enhance your browsing experience. Cookies help us remember your login details, keep track of your session, and understand how you interact with our site. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect your ability to use features such as buzz login or accessing your account balance.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory obligations as a licensed operator. Typically, we keep account and transaction records for a minimum period required under gambling and anti-money laundering regulations, even after you close your account or complete a self-exclusion request.

Your Rights

We recognise that you have important rights over your personal data under UK data protection law.

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct any inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing.
• You have the right to withdraw consent at any time where we rely on your consent to process your data.
• You have the right to lodge a complaint with the Information Commissioner's Office if you believe we have not handled your data appropriately.

Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. We use encryption, secure servers, and strict access controls to safeguard the information you provide when using buzz bingo slots, buzz casino, or any other service across our platform. Our UK-based customer support team is also trained to handle your data responsibly whenever you contact us via live chat or email.

Responsible Gambling and Data Protection

We use certain personal data to support responsible gambling initiatives, including monitoring gameplay patterns that may indicate harm. This allows us to intervene where necessary and offer tools such as deposit limits, time-outs, or self-exclusion. We treat this information with the same level of confidentiality as all other personal data we hold.

Changes to This Policy

We may update this Buzz Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this policy periodically. Any significant changes will be communicated to you through our website or via email where appropriate.

Contact Us

If you have any questions about how we handle your personal data, please contact our customer support team via live chat, email us at support@Buzz Casino.com, or write to us at Customer Services, Buzz Bingo, Unit 1, Castle Marina Road, Nottingham NG7 1TN. Our live chat team is available from 10:00 to 22:00 Monday to Friday, and 10:00 to 20:30 at weekends, 364 days a year, with a commitment to respond within 60 seconds.