Responsible Gaming at Buzz
We want every visit to Buzz Casino to stay enjoyable, safe and firmly within your control. As the operator of Buzz Casino.com, we take our duty of care seriously, and we have built a range of tools, policies and support pathways designed to help you gamble responsibly. Whether you play through our website, the Buzz app, or log in via Buzz login on desktop or mobile, we place your wellbeing at the centre of everything we do.
Our Commitment to Safer Gambling
We are licensed and regulated in Great Britain by the Gambling Commission under account number 57594, and further licensed by the Gibraltar Gambling Commissioner under RGL No. 154. These licences require us to meet strict standards on player protection, and we go beyond the minimum requirements wherever we can. We regularly review our policies, train our support team, and monitor play patterns so that we can identify signs of harm early and act on them.
Why Responsible Gaming Matters to Us
Gambling should always be a form of entertainment, not a way to make money or escape from problems. We recognise that for a small number of players, gambling can become harmful, which is why we provide the tools below free of charge to every registered customer. If you ever feel that your gambling is no longer fun, we encourage you to use these tools or reach out to us directly.
Tools to Help You Stay in Control
Once you complete Buzz bingo sign up or register for Buzz Casino registration, you gain access to a full suite of account controls. We designed these features to give you practical, immediate ways to manage your play across both Buzz bingo online and Buzz casino.
Deposit Limits
We allow you to set daily, weekly or monthly deposit limits on your account. Once you set a limit, we will not allow you to deposit beyond it until the time period resets or you request a reduction, which we apply immediately. If you ask to increase your limit, we apply a 24-hour cooling-off period before the change takes effect, giving you time to reconsider.
Time-Outs
If you need a short break from Buzz casino or Buzz bingo, we offer time-outs ranging from 24 hours up to six weeks. During a time-out, we suspend your account, stop sending you marketing communications, and prevent you from logging in until the period ends.
Self-Exclusion
Where a longer break is needed, we provide self-exclusion for periods of six months, one year, or longer. Once you self-exclude, we close your account, remove you from all promotional and marketing lists, and block you from opening a new account with us. We also participate in GAMSTOP, the UK's national self-exclusion scheme, and we strongly recommend registering with GAMSTOP so that your exclusion covers other UK-licensed operators as well as ours.
Reality Checks and Session Reminders
We provide reality check pop-ups that remind you how long you have been playing and how much you have staked during a session. We believe these reminders help you stay aware of your activity, whether you are enjoying Buzz slots, table games, or our live casino.
Staying Aware of Your Play
We give you access to your full account and transaction history at any time, so you can review your deposits, withdrawals, bets and time spent on Buzz casino online slots or Buzz bingo slots. We encourage you to check this history regularly as part of keeping your gambling in perspective.
Protecting Under-18s
We only allow customers aged 18 or over to register with Buzz casino or Buzz bingo, and we verify age as part of our standard account checks. We use robust age-verification processes and encourage parents and guardians to install filtering software, such as parental controls available from your device manufacturer or internet provider, to prevent minors from accessing gambling websites, including ours.
External Support Organisations
Alongside the tools we provide, we work with independent organisations that offer free, confidential advice and support:
- GambleAware – information, advice and free support for anyone affected by gambling harm
- GamCare – the National Gambling Helpline, offering free advice, support and counselling
- Gamblers Anonymous – a fellowship of individuals who support each other in recovery
- GAMSTOP – the free national self-exclusion scheme for UK-licensed gambling websites
- Gamban – blocking software that restricts access to gambling apps and websites across your devices
We include links to these organisations throughout our website and within your account settings, and we are also a registered IBAS operator, meaning independent dispute resolution is available if you have a complaint we have not resolved to your satisfaction.
How We Support You Directly
Our UK-based support team is available through Buzz bingo live chat between 10:00-22:00 Monday to Friday and 10:00-20:30 at weekends, 364 days a year, with a commitment to respond within 60 seconds. You can also reach us at support@Buzz Casino.com, through our contact form, or by post to Customer Services, Buzz Bingo, Unit 1, Castle Marina Road, Nottingham NG7 1TN. If you want to discuss any responsible gaming tool, adjust your limits, or talk through a concern about your play, we are here to listen without judgement.
Managing Marketing Communications
We only send you promotional messages, including Buzz bingo offers, Buzz bingo welcome offer details, or a Buzz promo code, if you have opted in to receive them. You can update your marketing preferences at any time from your account settings, and we will action your request promptly. If you would like to learn more about current offers, you can review our Buzz Casino bonus details at any time.
Our Ongoing Promise
We continuously review our responsible gaming framework to reflect regulatory guidance and best practice across the industry. Whether you visit Buzz casino for our slots and live tables, or Buzz bingo for our bingo rooms, we want your experience with us to remain positive, controlled and enjoyable. If you ever need help, please do not hesitate to contact our team.
Recognising the Signs
We ask you to consider the following questions honestly, as they can help you recognise whether your gambling needs attention:
Do you spend more time or money gambling than you originally intended?
If you regularly find yourself exceeding the time or budget you planned, this may be a sign to review your deposit limits or set a time-out.
Have you tried to cut back on your gambling and found it difficult?
Struggling to reduce your play despite wanting to can indicate that gambling is becoming harder to control, and we encourage you to use our self-exclusion tools if needed.
Do you gamble to escape worry, boredom or other problems?
Gambling should be entertainment, not a coping mechanism, and if this resonates with you, we recommend speaking to one of the support organisations listed on this page.
Have you borrowed money or sold anything to fund your gambling?
This is a serious warning sign, and we strongly encourage you to contact GamCare or GambleAware for free, confidential advice.
Has your gambling caused arguments with family or friends, or affected your work?
If your gambling is impacting your relationships or responsibilities, we recommend using our self-assessment tools or reaching out to our support team directly.
If you answered yes to any of these, we recommend using our self-assessment tools or speaking to one of the support organisations listed on this page.
Content updated: September 22, 2026