Buzz Terms and Conditions

Welcome to Buzz. These Terms and Conditions govern your use of our website and mobile services, including the Buzz app, and apply to every player who registers an account with us. By creating an account with Buzz Casino, you agree to be bound by these terms in full. If you do not agree with any part of these terms, we ask that you do not use our services. We recommend that you read this document carefully before you start playing.

Who We Are

Our services are operated by Buzz Bingo Digital Limited, company number 12838479, with registered office at Unit 1 Castle Marina Road, Nottingham NG7 1TN, and principal place of business in Gibraltar, registered there as a branch under company number 124499, trading from Suite 2.2, Waterport Place, Europort Road, Gibraltar GX11 1AA. We are licensed and regulated in Great Britain by the Gambling Commission under account number 57594, and further licensed by the Gibraltar Gambling Commissioner under RGL No. 154. Buzz Group Limited, company number 00794943, operates our retail clubs under a separate Gambling Commission licence, account number 2355. Buzz Casino and the Buzz Casino logos are registered trademarks of Buzz Group Limited, and we are a registered IBAS operator, giving you access to independent dispute resolution should you ever need it.

Eligibility and Account Registration

Our services are available to residents of the United Kingdom only, and we do not accept registrations from any other territory. To open an account with us, you must be at least 18 years old. We reserve the right to carry out identity and age verification checks at any point, and we may suspend your account until we are satisfied that these checks are complete. You must provide accurate, current, and complete information when you sign up, and it is your responsibility to keep your Buzz login details confidential. You may only hold one active account with us at any time.

When you complete your buzz bingo sign up or Buzz Casino sign up, you agree to receive account-related communications from us, and you may separately opt in to promotional emails, including regular buzz bingo free spins and other offers.

Deposits and Payment Methods

We accept deposits made using major debit cards, Apple Pay, Google Pay, PayPal, Open Banking, and paysafecard. We do not accept credit cards, including a credit card registered with an online payment service such as Apple Pay or PayPal. You may have a maximum of five active cards on your account at any one time, and any card used to fund your account within the last six months may not be deactivated. All withdrawal requests must be made by the account holder and paid to the same registered Buzz customer, and we may direct payments back to the original funding method wherever possible.

Withdrawals

We process withdrawal requests within five business days, although this may vary depending on your chosen payment method and whether it is your first cashout with us. We carry out enhanced checks before processing any withdrawal request equal to or exceeding GBP 10,000, and if your withdrawal exceeds this limit, you will need to contact our Customer Services team directly. Please note that your payment service provider may also apply its own limits to the amount you can withdraw. Payments are made on request only and are never issued automatically.

Welcome Offer and Promotions

New qualifying customers can claim our GBP 20.00 Online Slots Welcome Offer, which includes 200 bonus spins on King Kong Splash and other qualifying slot titles. This buzz bingo welcome offer, or buzz bingo promo code equivalent, is available to new real money customers aged 18 or over who are resident in the UK, who register successfully and deposit a minimum of GBP 10.00 in cash via debit card, PayPal, or Apple Pay. Deposits made via paysafecard do not qualify for this offer.

To qualify, you must stake a minimum of GBP 10.00 in total cumulative cash on any qualifying slot game before placing any cash stake on an online Bingo ticket game, and you must complete both the deposit and the qualifying stake within 14 days of your original registration. New players may receive a maximum of one welcome offer, either our GBP 20.00 Slots Welcome Offer or the GBP 40.00 Buzz Bingo Welcome Offer, and staking cash on a Bingo product first will make you eligible only for the Bingo offer.

The bonus amount is credited immediately to your Casino Balance once you meet the qualifying criteria, and each bonus spin is capped at a maximum stake of 10p. We apply a wagering requirement of x10 the total bonus amount, meaning GBP 200.00 must be wagered on qualifying slots before any remaining bonus funds become withdrawable. Bonus funds and any related pending winnings are valid for 30 days from the date of issue, after which we will automatically remove any unused amount from your account.

From time to time, we also run additional promotions such as our Big Wheel prize draws and our Drops & Wins campaigns, offering shares of larger prize pools across qualifying slot games. Full terms for each individual promotion are published on our website, and we encourage you to check them before you opt in.

Games We Offer

Our platform features hundreds of slots, table games, and live casino games, supplied by leading providers including Blueprint, Pragmatic Play, Playtech, NetEnt, Red Tiger, IGT, and many others. Our jackpot games, including Jackpot King, the Age of the Gods series, and Kingdom's Rise, combine fixed and progressive prize pools. Our live casino, powered by providers such as Evolution, Playtech Live, and Ezugi, offers roulette, blackjack, and live game shows including Spin A Win and Buffalo Blitz Live, streamed around the clock with professional croupiers. All games available through buzz casino login can be played across desktop, mobile, and our dedicated Buzz app, with no additional software required on iOS or Android devices.

Responsible Gambling

We are committed to promoting safer gambling, and we provide a range of tools to help you stay in control of your play, including deposit limits, loss limits, time-outs, and self-exclusion. If you feel that gambling is becoming a problem, we encourage you to make use of these tools or to contact organisations such as GamCare or GAMSTOP for independent support. We take our responsibilities seriously and will never encourage you to gamble beyond what you can afford.

Account Suspension and Closure

We reserve the right to suspend or close your account if we suspect fraudulent activity, a breach of these terms, or any misuse of our promotions. If we identify multiple accounts, false registration information, or bonus abuse, we may void any related winnings and withhold associated funds. You may close your account at any time by contacting our support team.

Limitation of Liability

We provide our services on an "as available" basis and do not guarantee uninterrupted access at all times. We are not liable for losses arising from circumstances beyond our reasonable control, including technical failures, third-party payment issues, or internet connectivity problems. Nothing in these terms limits our liability where it would be unlawful to do so.

Customer Support

If you need assistance, our UK-based support team is available via live chat between 10:00 and 22:00 Monday to Friday, and 10:00 to 20:30 at weekends, 364 days a year, with a commitment to respond within 60 seconds. You can also reach us at support@Buzz Casino.com, through our contact form with a 24-hour response time, or by post at Customer Services, Buzz Bingo, Unit 1, Castle Marina Road, Nottingham NG7 1TN. We are always happy to help with any queries about your account, our promotions, or these terms.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We will notify you of significant changes where required, and continued use of our services after any update constitutes your acceptance of the revised terms.